Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Shipping costs depend on your location. If you want an exact value, you can contact us to check..

Which payment methods are accepted in the Online Shop?

We only accept payment by bank transfer or payment by debit/credit card.
We only ship the products when we have received the full amount.

How long will delivery take?

It depends on your location. Usually within 10 working days our customers receive their shipments in Europe..

How secure is shopping in the Online Shop? Is my data protected?

All personal data is protected by European Data Protection Laws.
You can read our security and privacy policies.

What exactly happens after ordering?

When we receive payment for your order, we will generate a shipping waybill and you will receive email information about your shipment.

Do I receive an invoice for my order?

You can receive an invoice only when you request an invoice for your order in advance! When creating your order, you must indicate that you want an invoice and fill in your company details.

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